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Most answers are below. If you can't find what you need, drop us an email and we'll get back within one business day.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple App Store (iOS) or Google Play (Android). Open your device Settings → Apple ID / Google Account → Subscriptions → Brainura → Cancel. Your premium access remains until the end of the current billing period.
I purchased premium but it's not active in the app.
Open Brainura → Settings → Restore Purchases. If that doesn't help, force-quit the app and reopen. If still no luck, email krv4art.dev@gmail.com with your purchase receipt — we'll investigate within 24 hours.
Can I sync progress between iPhone and Android?
Yes — sign in with the same Brainura account on both devices. Exercise scores, brain age, achievements, and subscription status sync automatically. Local-only data (recent in-memory state) does not sync.
What happens to my data if I uninstall?
Local data on the device is removed when you uninstall. Cloud-synced data (account, progress, achievements) is kept on our servers until you request deletion. To delete cloud data, contact krv4art.dev@gmail.com from your account email.
How do I request a refund?
Refunds for subscriptions are handled by Apple/Google directly: reportaproblem.apple.com (iOS) or play.google.com/store/account (Android). They typically approve refunds for unused billing periods. We do not process refunds for App Store / Play Store purchases.
Is Brainura suitable for older adults / dementia support?
Brainura is a wellness product, not a medical device. It is not intended to diagnose, treat, or cure any cognitive condition. If you have concerns about cognitive decline, please consult a qualified healthcare professional.